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Outage knocks out texting for Verizon customers on the East Coast

A widespread outage knocked out text messaging service for Verizon customers on the East Coast on Tuesday morning, the phone company confirmed in messages on Twitter.

Customers in areas including New York City, New Jersey, Pennsylvania and Florida took to Twitter to complain that they were unable to send texts.

“We are currently experiencing a wireless network issue in your area,” a Verizon rep replied to a customer in Pittsburgh, Pa., just before 10 a.m. “Our technicians are aware of this issue and are working to resolve it quickly.”

Verizon tweeted out similar responses and urged customers to provide their zip codes.

“@VZWSupport Hey Verizon….cant text my pregnant wife to check on her, who got drunk at the control center???” @Codyehhhh26 tweeted.

The company replied: “I’m so sorry that you are being able to text your pregnant wife right now. I know how important this is. Let me check it out and see what is happening, Cody. Can you tell me your city and nearest cross streets?”

By 10:15, the company said the problem was resolved.

“Our engineers were able to identify and resolve the issue quickly,” Verizon said. “Service is now fully restored. ”

The outage was concentrated in the tri-state area, but extended as far as Florida and Chicago, DownDetector.com showed.

It’s not clear what caused the network issues.



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